Last updated 24 May 2018
Saphos Train Travel Ltd , t/a ‘Saphos Trains’, together with our holding company and affiliates, respect the privacy of every individual who visits/uses any of our websites. 

This Privacy Policy applies to information that 

  1. (i) you provide to us when you travel with us (or make enquiries to travel with us) 
  2. (ii) we collect from you when you visit our website. The following sections of this Privacy Policy describe the types of information we collect, how and for what purposes we use that information, with whom we share it, and the choices and rights available to you regarding our use of your information. We also describe the measures we take to protect the security of the information we hold and how to contact us about our privacy practices, and to exercise your rights. 

1. Information we collect
2. Use of information
3. Sharing information
4. Your rights
5. Data transfers
6. How we protect your information
7. How long we keep information for
8. Links to other websites
9. Cookies
10. Updates to our Privacy Policy
11. How to contact us 

1. Information we collect or information you provide on a voluntary basis. 

We will collect, store and process information about you if you voluntarily provide us with such information in connection with the following: 

We do not collect “sensitive information” (e.g., information on racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership) unless it is volunteered by you. 

We may use medical or other sensitive data provided by you to better serve and meet your needs (but under no circumstances will we process any sensitive data for marketing and/or profiling purposes). Such sensitive information is not shared with any person or body not associated with Saphos Train Travel Ltd , t/a ‘Saphos Trains’. The material or information provided will only be used by Saphos Train Travel Ltd , t/a ‘Saphos Trains’ or our third party service providers (acting as data processors) for the purpose of providing the services you request. By making such special requests or notifying us of such preferences, you agree to us sharing your information in this way. 

Personal information we collect automatically When you visit the Saphos Train Travel Ltd , t/a ‘Saphos Trains’ website, we may also collect certain information through the use of “cookies” and other automated means. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Such information may comprise the following information: 

2. Use of information 

Typically, we will use and process your information to: 

The processing of your personal information for: 

3. Sharing information 

We do not sell, otherwise disclose, or share information we collect and hold about you, except as described in this Privacy Policy. 

We may use this information to offer products and services to you consistent with the purposes identified in this Privacy Policy. We may also share information with service providers who perform functions and services on our behalf. Such third parties will be appointed as data processors and will be provided only with information necessary to perform the services on our behalf but are not authorised to use such information for any other purposes. 

We may disclose information about you if we are required to do so by law or pursuant to legal process, or in response to a request from law enforcement authorities or other government officials. 

We reserve the right to transfer information about you in the event that we sell or transfer all or a portion of our business or assets, in accordance with applicable law. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use information you have provided to us in a manner that is consistent with our Privacy Policy. Following such a sale or transfer, you may contact the entity to which we transferred your information with any inquiries concerning the processing of that information. 

4. Your rights 

You have certain rights to the information we process about you as expressly provided for by applicable law. You may request access to the information we hold about you, update, amend or correct the information, and in some circumstances, you may object to our use of your information. 

You also have the right to request that we cease sending marketing communications, whether by email or otherwise, to you. You can do this by 

  1. (i) checking the applicable box(es) on any form used to collect information from individuals 
  2. (ii) clicking the unsubscribe link displayed in any of the marketing e-mails you receive 
  3. (iii) otherwise requesting that we do not process your information for marketing purposes 

To exercise these rights or to make a complaint or submit an inquiry about our privacy practices, please contact us at [email protected]. You can also write to us at: Saphos Trains, PO Box 83, St Erth, Hayle, Cornwall. TR27 9AD 

To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the information. Please note that if you opt out as described above, we will not be able to remove your information from the databases of third parties with whom we have already shared your information, with your consent. You should contact such third parties to opt out directly.