For your peace of mind, and to assist with sensible social distancing the total number of passengers on each train will be reduced, and we have installed clear Acrylic safety screens fitted between each bay of seats.

A maximum of 4 passengers will be allocated seats across each bay of 6 and throughout the journey there will be an enhanced level of housekeeping in the lavatories and in the actual carriages the shelves, handles and doors will be regularly cleaned along with hand sanitisers available for use along with each passenger being issued with a complimentary hand sanitiser pen.

FACE COVERINGS

You may need to wear a face covering when entering railway station premises to board or alight our train, dependant on the current requirements of the station operators. Passengers are not required to wear face coverings once seated in our carriages.

Out of respect for your fellow passengers we would ask that you consider wearing a face covering at anytime when you are not seated and moving around the train, such as visiting the Lavatory or Buffet. We will carry a small stock of face coverings on our services so that should a passenger lose or break theirs we can help and ensure such an issue does not spoil their day.

CORONAVIRUS (COVID-19) GUIDANCE FOR TRAVELLERS

Our on board teams work hard to maintain various measures to reduce the risks to our customers and personnel in line with government advice and good common sense. This brief is designed to demonstrate the measures we are taking to provide a safe and enjoyable environment on board our services.

ON-BOARD OUR SERVICES

Here is a summary of what to expect on board to help protect everyone:

HAND SANITISERS

Hand Sanitiser dispensers in every lavatory and vestibule end area (see figure 1)

ENHANCED CLEANING REGIME

Enhanced cleaning regime of door handles, grab rails and associated on board fixtures and fittings etc

COVID-19 STAFF TRAINING

Staff will undertake specific Covid-19 training

Reduction in passenger capacity

General reduction in passenger capacity of 40% within the
coaches to allow for greater social distancing (see figure 3)

SANITISER PENS

Hand sanitiser pens for every customer available on your table

SAFETY SCREENS

Installation of clear Acrylic safety screens between each seat back to provide for a partial physical barrier between groups of passengers (see figure 2)

NEW SEAT NUMBERING SYSTEM

New seat number system to eliminate gatherings at entrance doors (explained below)

CARRIAGE STERILISATION

Use of a VIRO Safe Machine to sterilise the carriages prior to customers boarding (see figure 4)

Figure 1

Figure 2

SEAT NUMBERING

The coach seats are numbered, your boarding card(s) will state your reserved seating details. Please refer to the top right hand corner of the boarding card(s) which will indicate which door (Door 1 or Door 2) you must use to access your carriage from the platform when boarding.
This procedure is to minimise contact with other passengers on the service.

Figure 3 / The below diagrams illustrate examples of seating arrangements

A: Parties of 2 travelling together

B: Parties of 3 or 4 travelling together

C: GENERAL COACH DIMENSIONS

Figure 4 / Cabin sterilisation equipment

WHILE AWAITING THE SERVICE AT THE STATION

While awaiting the service at the station, guests are highly recommended to observe relevant safety signage and we would encourage customers to help these station operators with any control measures put in place.

At most stations, our staff will be on hand to assist and answer any questions you may have. This may not be possible at all station stops, so again can we request that you do all you can to comply with any requests from station operators.

When the train arrives, all the carriages will have the specific coach letter displayed within the windows at either end with the addition of stickers displaying DOOR 1 and DOOR 2 (see below) on the entrance door windows. As stated above, passengers will be directed to the appropriate door for their allocated seat numbers.

ENHANCED CLEANING

LSL TOC have appointed an approved supplier to clean our services both internally and externally. During these times, the cleaning regime both on board and at our depot has been increased.

This means that you may see members of our cleaning team around the train during the day carrying out a greater frequency of cleaning on door handles and any other necessary areas.

All customers are advised to use the sanitiser pens provided on a regular basis throughout the journey.

We’re here to make your journey unforgettable. If you have any concerns or questions about our safety precautions, please call us on/ 0800 038 5320 or email us/ enquiries@saphostrains.com